TQM Policy

We at IRA are committed to satisfy the needs of our customers in the fields of Industrial Projects, Energy Automation, Analytical Services, Industrial Client Support Services, Engineering and Plant Shutdown & Specialty Services. We plan to achieve this by:

• Establish a continually improving quality management system based on TQM standards by implementing an effective quality system to maximize customer satisfaction in all stages of our business process.

• Provide a competitive techno-commercial proposal to our customers for all our products and services to increase customer base.

• Utilize competent, qualified and satisfied personnel through effective selection process, structured training and motivation programs.

• Maintain and continually improve the quality of our products and services through application quality tools to the satisfaction of our customers.

• Deliver required products and services to our internal and external customers based on defined KPI’s.

• Apply systematic approach in handling customer feedbacks through problem solving technology. Ensure this TQM policy is consistent with our quality objectives, reviewed accordingly, understood within our organization.